In the last few years there has been rapid deployment of technologies enabling employees to work from home. Businesses have migrated on to the tools, moved their infrastructure on to the cloud and automated all the processes to ensure operations continue to run in a seamless manner with a distributed workforce. With close to 52 % of the companies planning to increase their technology spending in 2021, a lot of businesses have cashed in the power of digital transformation.
The meaning of digital transformation?
Before proceeding ahead there is a need to educate ourselves about digital transformation meaning. It is not a new concept and businesses have been discussing about it since the early part of 2000s. While the term digital transformation indicates, digital solutions to transfer the operations of your business, the successful of digital transformation is not the sole responsibility of the IT department. This is going to require a cultural change across the various departments in your organization.
How digital transformation helps employees
No doubts to the fact that digital transformation is a viable option to enhance customer experience. Any business that invests in technology to empower the man force enhances business performance. Some of the benefits of digital transformation for your employees are as follows
Nearly 54 % of the employees believe they can collaborative easily just like they do work from home. In the past year or so a lot of things have been taught to us. It is technology that enables us to remain connected even in the most difficult of situations.
Numerous businesses have gone on to increase their investment in cloud collaboration platforms that transforms the way they behave and communicate with each other. In addition document collaboration platforms like Share Point provides a greater level of transparency. An employee can easily work in document and for better control can document the changes.
Quality data insights
Data is of paramount importance! With an increase in online services a business goes on to collect more data than ever before. There is no purpose of data if the employees are not able to use it. Some organizations have gone on to introduce analytical tools that provides them with powerful insights on how to make intelligent decisions. Research indicates that the companies who are at the forefront of big data generate 12 % more revenue than companies who are not using big data.
When you structure the data, and provide an opportunity for the employees to analyse it quickly the business will benefit from increased transparency and superior levels of decision making. This will allow you to achieve your business goals a lot faster.
Improvement in customer service
There is hardly any business who does not like to deal with unsatisfied customers. By providing employees with the tools to respond quickly and automating various elements of the customer journey the employee along with the customer experience will enhance. In addition when you are streamlining customer operations the service is likely to be consistent.
There is nothing that can beat human interaction, that introduces element of automation and client self -service, an employee will have more time to focus on customers who require support.
Since IT becomes strategic, digital transformation is bound to provide measurable ROI. A lot of business have gone on to use technology as a viable differentiator, that enables employees to work smarter and provides superior customer service. A business is bound to become more profitable due to digital transformation is likely to innovate faster and become market leaders within a short span of time.
With 30 % of the jobs likely to be automated in the mid of 2030s some category of people are worried that digital transformation can lead to loss of jobs.
But automation is not something that is bad for the employees. A major benefit of upgrading systems is that you will be able to automate some of the processes, reduce the impact of paper work and improve information accessibility. By automating a lot of process, businesses can reduce human error and they are confident that they are able to provide quality and accurate service.